2020 - Present

ServiceNow Application Developer, Design Lead


Southbury, CT

  • Design Focal lead on Service Portal redesign effort

  • Conduct user interviews and develop UX user persona mapping

  • Drive innovation and make executive decisions for ServiceNow's design

2019 - 2020

Cloud Software Engineer

Aetna, a CVS Company

Hartford, CT

  • Support application development teams across Aetna/CVS migrating applications to the cloud such as IBM Cloud Pak, Microsoft Azure, Redhat Openshift, Selenium, Siteminder, etc.

  • Develop proof of concepts (POCs) for onboarding prospective applications

  • Support JAVA and Python applications

  • Troubleshoot migration issues

2018 - 2019

ServiceNow Application Developer

Aetna, a CVS Company

Hartford, CT

  • Design, develop, and test solutions built on Aetna’s internally hosted ServiceNow platform

  • Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings

  • Perform tests, record and resolve defects, and create documentation during platform upgrades

  • Participate in the design and provide recommendations on both our overall system functionality and new website prototypes

  • Configure and maintain the system ensuring consistency according to established governance


2018 - 2019

California State University, Fullerton

Master of Science - MS, Instructional Design and Technology

2012 - 2015

University of Hartford

Bachelor of Arts - BA, Web Design & Development

Thesis Topic: Web Accessibility

Professional skillset

Web Design and Development

E-Learning and Web Accessibility

Search Engine Optimization (SEO)

User Interface Design


English (native)

Spanish (proficient)





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© 2020 by Nancy Bencosme.