Resume
Experience
2020 - Present
ServiceNow Application Developer, Design Lead
IBM
Southbury, CT
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Design Focal lead on Service Portal redesign effort
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Conduct user interviews and develop UX user persona mapping
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Drive innovation and make executive decisions for ServiceNow's design
2019 - 2020
Cloud Software Engineer
Aetna, a CVS Company
Hartford, CT
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Support application development teams across Aetna/CVS migrating applications to the cloud such as IBM Cloud Pak, Microsoft Azure, Redhat Openshift, Selenium, Siteminder, etc.
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Develop proof of concepts (POCs) for onboarding prospective applications
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Support JAVA and Python applications
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Troubleshoot migration issues
2018 - 2019
ServiceNow Application Developer
Aetna, a CVS Company
Hartford, CT
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Design, develop, and test solutions built on Aetna’s internally hosted ServiceNow platform
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Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings
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Perform tests, record and resolve defects, and create documentation during platform upgrades
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Participate in the design and provide recommendations on both our overall system functionality and new website prototypes
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Configure and maintain the system ensuring consistency according to established governance
Education
2018 - 2019
California State University, Fullerton
Master of Science - MS, Instructional Design and Technology
2012 - 2015
University of Hartford
Bachelor of Arts - BA, Web Design & Development
Thesis Topic: Web Accessibility
Professional skillset
Web Design and Development
E-Learning and Web Accessibility
Search Engine Optimization (SEO)
User Interface Design
Languages
English (native)
Spanish (proficient)